Replacement of ordered items

1. Possibility of replacement
Replacement of ordered items is possible if the ordered items have not been used or worn.
(apart from trying on) in the case of work clothes or shoes and it is essential that you keep the original packaging
(boxes, declarations, bags, labels).
If you order work shoes or work clothes, you can feel free to try them on after you receive the items.
arrive at the address just as you would try them on when buying in a physical store, and if you determine that
If the model suits you, but the size doesn't, you can make an exchange.
If it concerns hygiene products whose value is reduced by opening the packaging
Replacements for these products are not possible (respirators, breathing masks, etc.).
2. Replacement process
If you meet the requirements for product exchange, you can do it in the following way:
1. Fill out the item exchange form below.
2. Pack the order and send it to the address Savska cesta 41, 10000 Zagreb, LoTo Digital jdoo
courier service of your choice.
After we receive your shipment at the address, we will check whether the items are undamaged (not worn) and in
in the original condition as they were sent to your address, and immediately after successful verification, send them to you
a new size or another item to your address if we have the requested item in stock. If the product
need to order or wait for it to arrive in stock so we can send it to you, we will let you know
notify you via the email you provided in the form.
CAUTION: If you send us items for exchange that do not meet the conditions for exchange of items
(e.g. worn clothing or shoes) unfortunately we will not be able to make you an exchange, and we will ship the item to you
sent back to your address at your expense, of which we will inform you in advance.
3. Replacement cost (transportation/postage)
The cost of successful (approved) and unsuccessful (unapproved) exchanges in both directions is borne by the buyer. Price
shipping to our address depends solely on the method you choose to send the shipment to our address, and
The cost of sending a replacement shipment to your address after approval of the replacement is 3 Euros including shipping.
VAT.

Access the PDF form via the following link

https://shorturl.at/j1LPG