Frequently asked questions

Frequently Asked Questions (FAQ)

Orders

  1. How can I order products? You can order products through our website. Simply select the products you want and follow the steps to complete your order.

  2. How can I track my order? After you place your order, you will receive an email with a confirmation and tracking details. You can track your order via the tracking link that will be included in the email.

  3. Can I change or cancel my order? If you would like to change or cancel your order, please contact us as soon as possible. If your order has not already shipped, we will be happy to make the changes or cancellation.

Payment

  1. What payment methods do you accept? We accept credit and debit cards, bank transfers, and cash on delivery. You can find more information on our "Payment" page.

  2. Is it safe to use a credit card on your website? Yes, your safety is our priority. We use secure methods to process payments and do not store your card details.

Delivery

  1. How long does delivery take? Delivery time depends on location. Within Croatia, it usually takes between 1 and 5 business days. International orders may take longer.

  2. What are the shipping costs? Shipping costs for orders under €35 are €3, for orders over €35 shipping is free.

Return and exchange

  1. What is your return policy? If you are not satisfied with your product, you can return it within 14 days of receipt, provided it is in its original condition. See our return policy for more information.

  2. How do I make a return? To make a return, please contact our support team. They will provide you with instructions on the return process and a shipping address.

Support and contact

  1. How can I contact customer support? You can contact us via email, phone, or using the contact form on our website. Our support team will be happy to help you with any questions.